Privacy policy.

Last Updated: November 2025

Chronically Connected Healing (“we,” “us,” “our”) is committed to protecting your privacy, honoring your story, and holding your information with the same care and intention that we bring to our work. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, download digital products, schedule an appointment, or interact with our services.

By using this website, you agree to the terms outlined below.

1. Information We Collect

A. Information You Voluntarily Provide

We may collect personal information that you choose to share with us, including:

  • Name

  • Email address

  • Phone number (if provided)

  • Billing information (processed securely by our payment partners)

  • Any information shared through contact forms, appointment requests, or newsletter sign-ups

  • Information provided during coaching inquiries

B. Automatically Collected Information

When you visit the website, certain data may be collected automatically:

  • IP address

  • Browser type

  • Device type

  • Pages viewed

  • Time spent on the site

  • General location (city-level or region-level, not precise address)

This information helps us improve user experience and website performance.

C. Payment Information

Payments for digital products or services are processed through secure third-party providers such as Stripe, PayPal, or Square.
We do not store your full payment details on our servers.

2. How We Use Your Information

We use your information to:

  • Process orders, bookings, and digital product deliveries

  • Respond to your inquiries

  • Send important updates or confirmations

  • Improve website experience and offerings

  • Send newsletters or product updates (only if you opt in)

  • Provide customer support

Your information is never sold, rented, or shared for marketing purposes with outside companies.

3. How We Store and Protect Your Information

We use industry-standard tools and security measures to protect your information, including:

  • Secure payment processing

  • Encrypted data transmission (SSL)

  • Password-protected systems

  • Limited access to personal information

  • Regular security monitoring through our hosting platform

While no system is ever 100% risk-free, we take every reasonable step to safeguard your data.

4. Sharing Your Information

We only share your information with:

A. Trusted Service Providers

Examples include:

  • Payment processors

  • Email newsletter platforms

  • Website hosting platforms (such as Squarespace)

These providers are only permitted to use your data to perform services on our behalf.

B. Legal Requirements

We may disclose information if required by law or to protect our rights, safety, or compliance obligations.

We do not share, sell, or disclose your information to third parties for advertising or unrelated purposes.

5. Cookies & Tracking Technologies

Chronically Connected Healing may use cookies or similar technologies to:

  • Improve website functionality

  • Remember your preferences

  • Analyze website traffic

You can disable cookies in your browser settings if you prefer. Doing so may affect some functions of the website.

6. Email Communications

If you choose to join our email list, you agree to receive intentional, supportive, and value-aligned emails related to:

  • New offerings or products

  • Resources or announcements

  • Updates about the shop or services

You may unsubscribe at any time through the link in any email.

7. Digital Products & Client Information

For downloadable items, digital guides, or online offerings:

  • Files are delivered via secure links

  • Customer information is used only for delivery and support

  • We do not share customer information with outside parties

For coaching or services:

  • Any personal disclosures remain confidential

  • Client stories or experiences are never shared publicly without explicit written consent

8. Children’s Privacy

Our website and services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors.

If you believe information has been collected from a minor, please contact us.

9. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold

  • Request corrections

  • Request deletion of your data

  • Opt out of email communications

  • Limit certain uses of your data

To request any of these, you can contact us directly.

10. Links to External Websites

Our website may contain links to other sites.
We are not responsible for the privacy practices or content of external websites.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
Any updates will be posted on this page with a new “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy or would like to request changes to your information, you can reach us at:

Chronically Connected Healing
Email: goldie@chronicallyconnectedhealing.com